---
title: New user never received the welcome email
description: If you haven't received, or cannot find the email invite sent out for Oculo - don't worry, this is a simple fix!
---

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# New user never received the welcome email

## If you haven't received, or cannot find the email invite sent out for Oculo - don't worry, this is a simple fix!

Start by searching all of your email inboxes (including junk/spam), for emails from help@oculo.ai

 

**If you cannot find it, please try the following steps:**

1. Contact your Oculo admin, who will be able to reset your account to trigger a new activation email.
2. Contact **help@oculo.ai** (email from the same email address that is registered with Oculo), who will be able to reset your account to trigger a new activation email.
3. Keep an eye on your inbox (and spam folder!) for a new activation email from \<noreply@oculo.ai\>. Follow the instructions in this email to set your password and activate your account.

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