---
title: Issue creation from mobile
description: Creating issues from mobile without scanning
---

[Skip to content](https://help.oculo.ai/knowledge/issue-creation-from-mobile#main-content)

English

Show submenu for translations

[Contact us](https://help.oculo.ai/knowledge/kb-tickets/new?hsLang=en)

![Oculo Logo\_Logo Full\_Green\_L.png\]](https://help.oculo.ai/hs-fs/hubfs/Oculo%20Logo_Logo%20Full_Green_L.png?height=37&name=Oculo%20Logo_Logo%20Full_Green_L.png)

- [Oculo quick tour](https://help.oculo.ai/knowledge/overview)

Open main navigation

Close main navigation

- [Oculo quick tour](https://help.oculo.ai/knowledge/overview)
- English
  
  Show submenu for translations
- [Contact us](https://help.oculo.ai/knowledge/kb-tickets/new)
- [Website](https://oculo.ai/)

[Website](https://oculo.ai/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://help.oculo.ai/knowledge?hsLang=en)
2. [Using the platform](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en)
3. [Issue Management](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#issue-management)

# Issue creation from mobile

## You can now create Issues from the mobile app at any time, without the need to be scanning.

**Creating an issue from mobile**

1. Click **Issues**
2. Click **Create Issue**
3. Select the floor plan and drop the pin in the desired location and click **Continue**
4. Take photo and click **Continue**
5. Add Title, Description and choose Category
6. Click **Save Issue**

<iframe data-hsv-src="https://play-eu1.hubspotvideo.com/v/5682557/id/374427697373" referrerpolicy="origin" sandbox="allow-forms allow-scripts allow-same-origin allow-popups" allow="autoplay; fullscreen;" style="position: absolute !important; width: 100% !important; height: 100% !important; left: 0; top: 0; border: 0 none; pointer-events: initial" title="HubSpot Video" loading="lazy" data-hsv-id="374427697373" data-hsv-style="" data-hsv-width="300" data-hsv-height="650" data-hsv-autoplay="false" data-hsv-loop="false" data-hsv-muted="false" data-hsv-hidden-controls="false" data-hsv-full-width="false"></iframe>

 

**Note:** You can see a history of issues created from your app in the History view.

**Viewing your issue in the dashboard**

1. Your Issue will show up in the Issue List and on the Issue Floor Plan on the platform
   
   ![](https://help.oculo.ai/hs-fs/hubfs/image-png-Oct-28-2025-04-24-37-7865-PM.png?width=670&height=324&name=image-png-Oct-28-2025-04-24-37-7865-PM.png)
2. You can differentiate and sort Issue source from the Type column: 
     1. Green path icon indicates an issue created during a scan, or screen grabbed from a scan ("Issue with scan")
     2. Blue pin indicates an issue created from mobile or web without a scan ("Issue without scan")
        
        ![](https://help.oculo.ai/hs-fs/hubfs/image-png-Oct-28-2025-04-28-12-9842-PM.png?width=445&height=104&name=image-png-Oct-28-2025-04-28-12-9842-PM.png)
3. You can apply filters and generate reports as normal

**Note:** Issues without scans will not have a **Scan Date**, nor a link to open in 360.

- [Scanning your site](https://help.oculo.ai/knowledge/scanning-your-site?hsLang=en#main-content)

    - [Camera setup & Equipment](https://help.oculo.ai/knowledge/scanning-your-site?hsLang=en#camera-setup-equipment)
    - [Scan recording process & best practice](https://help.oculo.ai/knowledge/scanning-your-site?hsLang=en#scan-recording-process-best-practice)
    - [Scan uploading](https://help.oculo.ai/knowledge/scanning-your-site?hsLang=en#scan-uploading)
- [Using the platform](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#main-content)

    - [Access, User Management and Site admin](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#access-user-management-and-site-admin)
    - [Viewing Scans](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#viewing-scans)
    - [Issue Management](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#issue-management)
    - [Site Admin](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#site-admin)
    - [Integrations](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#integrations)
    - [BIM](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#bim)
- [Troubleshooting](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en#main-content)

    - [User Account Issues](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en#user-account-issues)
    - [Camera & Upload Issues](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en#camera-upload-issues)
    - [Scan Issues](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en#scan-issues)
    - [Platform issues](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en#platform-issues)

- [Oculo quick tour](https://help.oculo.ai/knowledge/overview)

[![Chill listening crop-3](https://help.oculo.ai/hs-fs/hubfs/Oculo%20Logo_Logo%20Full_Black_S.png?width=80&height=23&name=Oculo%20Logo_Logo%20Full_Black_S.png "Chill listening crop-3")](http://www.oculo.ai)

Copyright © 2025, Oculo Technologies

```json
{
  "@context" : "https://schema.org",
  "@type" : "VideoObject",
  "contentUrl" : "https://5682557.fs1.hubspotusercontent-eu1.net/hubfs/5682557/ScreenRecording_03-04-2026%2017-35-53_1.mp4",
  "dateModified" : "2026-03-04T17:46:41.306Z",
  "duration" : "PT33S",
  "height" : 1560,
  "name" : "ScreenRecording_03-04-2026 17-35-53_1",
  "thumbnailUrl" : "https://5682557.fs1.hubspotusercontent-eu1.net/hubfs/5682557/ScreenRecording_03-04-2026%2017-35-53_1.mp4/medium.jpg",
  "uploadDate" : "2026-03-04T17:44:56.140Z",
  "width" : 720
}
```