Are you having problems with platform loading?

The platform won't load or shows a blank screen

This is usually caused by a browser cache problem, an unsupported browser, or a network issue blocking Oculo's content.

Try these steps first

1. Hard-refresh the page to bypass the cache (Ctrl/⌘ + Shift + R). 
2. Try a different browser. Oculo works best in Google Chrome or Microsoft Edge (latest versions). Firefox has known problems.
3. Clear your browser cache and cookies, then reload the page.

The 360° viewer won't open or is stuck loading

If you can see the site dashboard but scans won't open, or the viewer spins indefinitely, try the following.

Basic checks

• Hard-refresh the page (Ctrl/⌘ + Shift + R) before trying to reopen the scan.
• Check your internet connection — the 360° viewer streams high-resolution imagery and requires a stable connection.
• Disable browser extensions one by one, starting with any ad blockers or script blockers, as these can intercept the viewer's asset requests.

WebGL not available

Oculo's 360° viewer requires WebGL. If you see a message about WebGL or the viewer appears grey:

• In Chrome, go to Settings → System and ensure Use hardware acceleration when available is turned on.
• Update your graphics drivers.
• Visit get.webgl.org in the same browser — if the spinning cube doesn't appear, WebGL is blocked on your machine and your IT team will need to enable it.

Scan is processing

A scan that has been uploaded but not yet processed will not open in the viewer. Check the scan's status in the site dashboard - it should say Published when it is ready to view.

The platform is running slowly

Slow performance is most often a local resource issue rather than a platform outage.

• Close other browser tabs and applications - the 360° viewer is GPU-intensive.
• Check your available RAM. If your machine is under memory pressure, restarting the browser often helps.
• Connect to a faster network if possible. The viewer performs best on a wired connection or a strong Wi-Fi signal. Minimum recommended speed: 10 Mbps download.
• If you are on a VPN, try disconnecting it - some VPNs route traffic through servers that add significant latency to Oculo's delivered content.
• If performance is consistently poor across your whole team on a site network, ask your IT team to whitelist Oculo's domains so media is not being inspected by a proxy.