---
title: My camera isn't found, or is inaccessible when connected to my computer.
description: Does your PC, Laptop, Mac or other device fail to detect or open your camera USB folder when connected by USB, or restrict its files? These tips could help.
---

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# My camera isn't found, or is inaccessible when connected to my computer.

## Does your PC, Laptop, Mac or other device fail to detect or open your camera USB folder when connected by USB, or restrict its files? These tips could help.

**1. Turn on the camera**

Once you have plugged in the camera with the USB-C cable, you also need to turn it on for the computer to recognise it.

 

**2. Check the disk mode configuration on the camera**

Switch on your camera, and at the main menu, swipe down to go to the settings. Swipe right once, and tap the **Gear** icon to open the camera settings.

In the settings, select **General**, then **USB Mode**. Set this to **Desktop Mode** or **U-disk mode (**depending on the camera you are using).

 

**3. Unplug and replug the USB-C cable, or try a different cable**

This 'traditional IT fix' does often work, give it a go. You should hear a confirmation beep from the computer that it recognises a new drive. Also try a different USB socket from your device.

 

**4. Check that you aren't using a 'charge only' USB port**

If your USB port has a lightning symbol next to it, this could indicate that it is for charging only and may nor function to connect devices to the computer.

 

**5. Try removing the battery module**

It might be that the power requirements of the battery are causing the issue. Disconnect the battery, then plug in the camera and turn it on. It should still function correctly - turning on and being detected as a USB drive. 

 

**6. Try it on another computer**

This will at least help in troubleshooting if it is the computer, or the camera/cable that is causing the issue.

 

**7. Contact your IT team**

To determine whether there are blocks on USB storage devices that can be lifted, or USB drivers that can be updated.

 

**8. Try an external SD Card reader**

If the USB connection fails, you can also remove the SD Card from the camera and use an SD Card reader to connect directly to your device.

 

![How to use a MicroSD Card in a Normal SD Card Slot on a Laptop or Tablet -  Quora](https://qph.cf2.quoracdn.net/main-qimg-7595b1aa945fa585a6ecbdf363d3089f-lq)

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