Knowledge Base
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Troubleshooting Guides
Oculo: Scan
Camera setup & Equipment
Scan recording process & best practice
Scan uploading
Oculo: Learn
Oculo: Platform
Access, User Management and Site admin
Viewing Scans
Issue Management
Integrations
Troubleshooting Guides
User Account Issues
Camera & Upload Issues
Scan Issues
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Knowledge Base
Troubleshooting Guides
Oculo: Scan
Camera setup & Equipment
Scan recording process & best practice
Scan uploading
Oculo: Learn
Oculo: Platform
Access, User Management and Site admin
Viewing Scans
Issue Management
Integrations
Troubleshooting Guides
User Account Issues
Camera & Upload Issues
Scan Issues
Troubleshooting Guides
If you're experiencing any difficulties with the camera or one of our apps, the information here should be helpful.
How to install an older camera firmware version
User Account Issues
Troubleshooting: New user never received the welcome email
Camera & Upload Issues
How do I recalibrate my Insta360 camera?
The Desktop Upload App doesn't show my files
What happens if my mobile devices loses connection with the camera during a scan?
My camera isn't found, or is inaccessible when connected to my computer.
My mobile app cannot find, or connect to the camera.
See more
Scan Issues
The mobile app will not open or connect to my Insta360 camera
