Knowledge Base
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Troubleshooting Guides
Oculo: Scan
Camera setup & Equipment
Scan recording process & best practice
Scan uploading
Oculo: Learn
Oculo: Platform
Access, User Management and Site admin
Viewing Scans
Issue Management
Integrations
Troubleshooting Guides
User Account Issues
Camera & Upload Issues
Scan Issues
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Knowledge Base
Troubleshooting Guides
Oculo: Scan
Camera setup & Equipment
Scan recording process & best practice
Scan uploading
Oculo: Learn
Oculo: Platform
Access, User Management and Site admin
Viewing Scans
Issue Management
Integrations
Troubleshooting Guides
User Account Issues
Camera & Upload Issues
Scan Issues
Troubleshooting Guides
If you're experiencing any difficulties with the camera or one of our apps, the information here should be helpful.
How to install an older camera firmware version
How to add a new user
User Account Issues
I'm a new user; I never received an email invite for Oculo!
My Oculo invite has expired.
I've forgotten my password
Camera & Upload Issues
How do I recalibrate my Insta360 camera?
The Desktop Upload App doesn't show my files
What happens if my mobile devices loses connection with the camera during a scan?
My phone is asking for a pin to connect the camera
My camera won't turn on.
My camera isn't found, or is inaccessible when connected to my computer.
The Desktop Upload App failed; what can I do?
My mobile app cannot find, or connect to the camera.
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Scan Issues
The output quality of my scans isn't as good as I would like.
My scan came out blue, why is this?
Videos are coming out too bright.
The mobile app will not open on my phone
