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Troubleshooting Guides
Scanning your site
Site Setup
Camera setup
Recording a Scan
Uploading a Scan
Using the Oculo Platform
Access and User Management
Viewing Scans
Issue Management
Integrations
Site Admin
Troubleshooting Guides
User Account Issues
Camera & Upload Issues
Scan Issues
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Knowledge Base
Troubleshooting Guides
Scanning your site
Site Setup
Camera setup
Recording a Scan
Uploading a Scan
Using the Oculo Platform
Access and User Management
Viewing Scans
Issue Management
Integrations
Site Admin
Troubleshooting Guides
User Account Issues
Camera & Upload Issues
Scan Issues
Troubleshooting Guides
If you're experiencing any difficulties with the camera or one of our apps, the information here should be helpful.
User Account Issues
I'm a new user; I never received an email invite for Oculo!
My Oculo invite has expired.
I've forgotten my password
Camera & Upload Issues
How do I recalibrate my Insta360 camera?
The Desktop Upload App doesn't show my files
What happens if my mobile devices loses connection with the camera during a scan?
My phone is asking for a pin to connect the camera
My camera won't turn on.
My camera isn't found, or is inaccessible when connected to my computer.
The Desktop Upload App failed; what can I do?
My mobile app cannot find, or connect to the camera.
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Scan Issues
The output quality of my scans isn't as good as I would like.
My scan came out blue, why is this?
Videos are coming out too bright.