--- title: My mobile app cannot find, or connect to the camera. description: Run through these troubleshooting steps --- [Skip to content](https://help.oculo.ai/knowledge/my-mobile-app-cannot-find-or-connect-to-the-action-camera#main-content) English Show submenu for translations [Contact us](https://help.oculo.ai/knowledge/kb-tickets/new?hsLang=en) ![Oculo Logo\_Logo Full\_Green\_L.png\]](https://help.oculo.ai/hs-fs/hubfs/Oculo%20Logo_Logo%20Full_Green_L.png?height=37&name=Oculo%20Logo_Logo%20Full_Green_L.png) - [Oculo quick tour](https://help.oculo.ai/knowledge/overview) Open main navigation Close main navigation - [Oculo quick tour](https://help.oculo.ai/knowledge/overview) - English Show submenu for translations - [Contact us](https://help.oculo.ai/knowledge/kb-tickets/new) - [Website](https://oculo.ai/) [Website](https://oculo.ai/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.oculo.ai/knowledge?hsLang=en) 2. [Troubleshooting](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en) 3. [Camera & Upload Issues](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en#camera-upload-issues) # My mobile app cannot find, or connect to the camera. ## Run through these troubleshooting steps **Tip:** It is often helpful to try to isolate which device is problematic (phone/app or camera). To do this, try to connect the same camera to a different phone, or where possible, a different camera to the same phone. ### Troubleshooting steps **1. The camera needs to be turned on  to be found** Confirm that your camera is switched on and not in sleep mode - press and hold the power button until the camera turns on and the screen lights up. **2. Check that your mobile phone's WiFi and Bluetooth are enabled** Check your Bluetooth and WiFi settings - both of these must be turned on to connect to your camera. ![](https://help.oculo.ai/hubfs/Image%20from%20iOS%20(5)-jpg.jpeg) Go to your phone's settings, and enable both Wifi and Bluetooth settings.   **3. Ensure that your mobile phone's personal hotspot is disabled** Check your Bluetooth and WiFi settings - both of these must be turned on to connect to your camera.   **4. Try disabling any Local VPN or Ad blocker** These may block the camera connection, so try again once disabled.   **5. Try to manually connect to the camera's Wifi signal** Open up the Wifi settings on your device, and it should find a network named "ONE..." Connect to this network, and if it requests a password use **88888888**   ![](https://help.oculo.ai/hubfs/Image%20from%20iOS%20(6)-jpg.jpeg) Once your phone is connected to the camera network, you should have no problems finding the camera in the Oculo app.   ![](https://help.oculo.ai/hs-fs/hubfs/Screenshot%202022-01-06%20at%2012-36-40-png.png?width=400&name=Screenshot%202022-01-06%20at%2012-36-40-png.png)   **6. Download and try to connect to the camera with the Insta360 app** This is a dedicated app from the camera manufacturer - by downloading and trying to connect via this app, it will indicate whether the problem is with the camera/phone or with the Oculo mobile app. Note: this is the Insta360 app that is required for this step, available from your app store. ![](https://help.oculo.ai/hs-fs/hubfs/Screenshot%202022-03-14%20at%2010-37-39-png.png?width=300&height=223&name=Screenshot%202022-03-14%20at%2010-37-39-png.png) **To connect to the Insta360 app** - Turn on WiFi and Bluetooth on your phone - Turn your camera on with the power button - Click the camera icon at the bottom of the Insta360 app homepage - Select **Connect now** and follow the onscreen instructions to connect your device. ![](https://res.insta360.com/static/assets/storage/20201025/3a3535a17b84b628770604ae8c67af8d/IMG_8446.PNG) If the camera successfully connects to the Insta360 app, then close that app and try connecting via Oculo mobile app again.   If none of these steps are successful, please click 3 dots in the top right corner of Oculo mobile app, and **Report a problem**, add a description and **Upload report**. This will send your mobile app logs to our help@oculo.ai team to investigate further.   - [Scanning your site](https://help.oculo.ai/knowledge/scanning-your-site?hsLang=en#main-content) - [Camera setup & Equipment](https://help.oculo.ai/knowledge/scanning-your-site?hsLang=en#camera-setup-equipment) - [Scan recording process & best practice](https://help.oculo.ai/knowledge/scanning-your-site?hsLang=en#scan-recording-process-best-practice) - [Scan uploading](https://help.oculo.ai/knowledge/scanning-your-site?hsLang=en#scan-uploading) - [Using the platform](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#main-content) - [Access, User Management and Site admin](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#access-user-management-and-site-admin) - [Viewing Scans](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#viewing-scans) - [Issue Management](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#issue-management) - [Site Admin](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#site-admin) - [Integrations](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#integrations) - [BIM](https://help.oculo.ai/knowledge/using-the-platform?hsLang=en#bim) - [Troubleshooting](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en#main-content) - [User Account Issues](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en#user-account-issues) - [Camera & Upload Issues](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en#camera-upload-issues) - [Scan Issues](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en#scan-issues) - [Platform issues](https://help.oculo.ai/knowledge/troubleshooting?hsLang=en#platform-issues) - [Oculo quick tour](https://help.oculo.ai/knowledge/overview) [![Chill listening crop-3](https://help.oculo.ai/hs-fs/hubfs/Oculo%20Logo_Logo%20Full_Black_S.png?width=80&height=23&name=Oculo%20Logo_Logo%20Full_Black_S.png "Chill listening crop-3")](http://www.oculo.ai) Copyright © 2025, Oculo Technologies