If you have any troubles with the Desktop Upload App, our support team is here to help. We will need some additional information from you to diagnose the problem, so please follow the steps below.
Confirm the version of the Desktop Upload App that you are using
- Click File, then About.
- Share a screenshot or the text from the pop up that appears with us.
Find the log files from the Desktop App
To find them:
1. Open Windows Explorer.
2. Navigate to the directory bar and delete anything in there. Then, enter the following extension (replacing [username] with your own username):
C:\Users\[username]\AppData\Roaming\Oculo Upload App\logs\
Note: To find your username, open your start menu and hover over the 'person' icon.
3. You should find two files named main and renderer inside this folder.
4. Attach these files to an email, and send them to help@oculo.ai. Our support team will then get in touch as quick as possible.
You should now be able to get the help you need to work with the Upload app if you have any problems.
Last Updated: 05/01/22